Shipping & Delivery Policy

We want you to receive your order quickly and with full confidence. Please read this policy carefully so you know what to expect at every stage — from the moment you place your order to the day it arrives at your door.

A. Order Processing Time

After your payment has been confirmed, orders are generally processed within 2–3 business days. Business days are Monday through Friday, excluding public holidays.

Processing time may be longer during peak shopping periods (such as holidays or promotional events), for customized or made-to-order products, or when additional stock verification is required. We will notify you if any delay affects your specific order.

ⓘ  Processing time and transit time are separate. Your estimated delivery window begins after your order has been fully processed and dispatched.

B. Estimated Shipping Times

The table below shows estimated transit times after dispatch. These are estimates provided by our fulfillment partner and are not guaranteed delivery dates.

Destination Standard Shipping Express Shipping
United States 7–15 business days 3–7 business days
United Kingdom 7–15 business days 3–7 business days
European Union 7–18 business days 3–7 business days
Other destinations Estimated delivery time depends on the available shipping method and your destination. Estimates are displayed at checkout.
ⓘ  Actual delivery may vary due to customs inspections, weather conditions, public holidays, carrier capacity, or other circumstances outside our control. Dates shown at checkout and in your order confirmation are estimates only.

C. Shipping Fees

Shipping costs are calculated at checkout based on your destination, the selected shipping method, parcel weight, and our supplier’s fulfillment conditions.

When multiple items in your order are available from the same fulfillment warehouse and can be packed together, they will be shipped in a single parcel. If products are fulfilled from different warehouses or must be sent in separate parcels, additional shipping charges may apply. Any applicable fees will be clearly shown before you complete your purchase.

D. Tracking Information

Tracking information is available for most orders. Once your parcel has been packed and handed over to the carrier, a tracking number will be assigned and sent to you by email.

Please note that some economy shipping methods may provide limited or delayed tracking updates. There may be a delay of 1–3 days between receiving your tracking number and seeing the first carrier scan, as tracking activity begins once the parcel physically enters the carrier’s network.

To track your order at any time, visit our dedicated tracking page:

🗒  Track Your Order →

E. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and VAT may apply upon arrival in your country. These charges are determined by your local customs authority and are not included in our product prices or standard shipping fees unless an eligible Delivered Duty Paid (DDP) shipping option is available and selected at checkout.

If DDP is not selected or not available for your destination, you as the recipient are responsible for any import charges required to release your parcel from customs. We recommend checking your local regulations before placing an order.

ⓘ  We are unable to predict exact customs charges in advance, as they vary by country, product type, and declared value. Please do not ask us to falsify customs declarations.

F. Delays & Lost Packages

Delivery may occasionally be delayed by circumstances beyond our control, including customs clearance, adverse weather, public holidays, or carrier disruptions. If your order exceeds the estimated delivery window, we ask that you first check your tracking information for the latest status.

If your tracking has stopped updating for an extended period or your parcel appears to be lost, please contact our support team so we can open an investigation with the carrier or our fulfillment partner on your behalf.

ⓘ  Refunds or replacements for lost parcels are offered only after an investigation has been completed with the carrier or supplier. We appreciate your patience during this process.

G. Damaged, Incorrect & Missing Items

If your order arrives damaged, defective, incorrect, or with missing items, please contact us as soon as possible after receiving it. To help us resolve your case efficiently, include the following in your message:

  • Your order number
  • Tracking number (if available)
  • Clear photos or videos showing the issue
  • A short description of the problem

Each case is reviewed individually. Where applicable and in line with our supplier’s investigation process, we may offer a refund, replacement, or reshipment. We will keep you informed throughout the resolution process.

H. Contact Us

If you have any questions about your shipment, delivery status, or this policy, our support team is here to help. Please use our contact page to get in touch and we will respond as soon as possible.

Contact Support →